The most fascinating thing about artificial intelligence right now is not the technology itself, but how we are responding to it. Walk into any conversation about AI and you’ll notice the pendulum swing violently between two extremes. On one side, it is hailed as the arrival of something akin to … [Read more...]
The Quiet Power of Having Someone in Your Corner
In every team I have ever worked with, one truth has always stood out to me: people flourish when they know someone has their back. It is not about grand gestures or heroic interventions, but about the quiet, steady presence that assures a colleague they will not be left to fall alone. That … [Read more...]
GPT-5: The Tipping Point in Our Generative AI Journey
There are moments in technology when you realize the ground beneath you is shifting - not slowly, but with a velocity that demands attention. I believe one of those moments is here, and it’s called GPT-5. Having spent decades navigating the evolving world of artificial intelligence, from … [Read more...]
The Meeting You Lose Before You Speak
It begins the moment you sit down. You look around the table and realize the faces are polite, but the decision is already tilting away from you. No one says it outright, yet you can feel the drift. Questions come that aren’t really questions. Support feels soft. And when the meeting ends, your … [Read more...]
Intelligence in Pieces: Mapping the Mind of the Machine
It was the fall of 2000, and I remember sitting in a computer lab in Chicago. I was deep into my master’s program at the University of Illinois at Chicago, taking an advanced course in Neural Networks. At the time, it felt a bit like standing at the edge of something enormous but unfinished- … [Read more...]
The Disappearing User Researcher in the Age of AI
It began with a simple, powerful LinkedIn post by Urooj: a raw provocation about the evolving role of user research. He asked, what happens to traditional user research in a world where behavioural data is available instantly and at scale? What role do researchers play when insights are … [Read more...]
The Funnel is Gone. Your Brand is the Algorithm.
Obaid was in Ottawa this past weekend, and of course we met. These days the core emphasis of our in-person conversations is for me to get a download from him on what is happening in the Valley. In our chat, he described something that felt small at first. It was just a reflection on how … [Read more...]
From Digital First to AI First
For over two decades, “digital first” has been the rallying cry. It meant building online before offline, designing for the screen before the storefront, making data and devices the backbone of every customer interaction. It was the promise of efficiency, scale, and reach - and for many … [Read more...]
Order in the Middle of Chaos
Most people think productivity is a byproduct of structure. They imagine that if the schedule is airtight, the instructions are precise, and the motivation is flowing from the right sources, the work will take care of itself. But that’s the trap. If your performance depends on perfect … [Read more...]