The excitement around artificial intelligence has been nothing short of electric. It has captured headlines, imaginations, and boardroom agendas everywhere. Yet, as with every wave of innovation, the early rush of enthusiasm eventually collides with reality. For many organizations, the promise … [Read more...]
The Pendulum of Awe and Dismissal: Why We Need a Clearer Lens on AI
The most fascinating thing about artificial intelligence right now is not the technology itself, but how we are responding to it. Walk into any conversation about AI and you’ll notice the pendulum swing violently between two extremes. On one side, it is hailed as the arrival of something akin to … [Read more...]
The Quiet Power of Having Someone in Your Corner
In every team I have ever worked with, one truth has always stood out to me: people flourish when they know someone has their back. It is not about grand gestures or heroic interventions, but about the quiet, steady presence that assures a colleague they will not be left to fall alone. That … [Read more...]
The Uneasy Gift of Becoming
One of the surest signs of progress in life and leadership is that looking back often makes us uncomfortable. We revisit an old project and wonder how we could have thought it was complete. We recall a decision that once felt confident and now see all the flaws in our reasoning. We hear our … [Read more...]
The Meeting You Lose Before You Speak
It begins the moment you sit down. You look around the table and realize the faces are polite, but the decision is already tilting away from you. No one says it outright, yet you can feel the drift. Questions come that aren’t really questions. Support feels soft. And when the meeting ends, your … [Read more...]
The Disappearing User Researcher in the Age of AI
It began with a simple, powerful LinkedIn post by Urooj: a raw provocation about the evolving role of user research. He asked, what happens to traditional user research in a world where behavioural data is available instantly and at scale? What role do researchers play when insights are … [Read more...]
The Funnel is Gone. Your Brand is the Algorithm.
Obaid was in Ottawa this past weekend, and of course we met. These days the core emphasis of our in-person conversations is for me to get a download from him on what is happening in the Valley. In our chat, he described something that felt small at first. It was just a reflection on how … [Read more...]
Staying in the Room Where Decisions Are Made
Every so often, you come across a piece of writing that doesn’t just make you nod in agreement - it takes thoughts you’ve been circling for some time and gives them a clean, sharp frame. That happened for me this week when I read a Linkedin post by Solon Angel. Solon not only crystallized the … [Read more...]
From Digital First to AI First
For over two decades, “digital first” has been the rallying cry. It meant building online before offline, designing for the screen before the storefront, making data and devices the backbone of every customer interaction. It was the promise of efficiency, scale, and reach - and for many … [Read more...]