It began with a simple, powerful LinkedIn post by Urooj: a raw provocation about the evolving role of user research. He asked, what happens to traditional user research in a world where behavioural data is available instantly and at scale? What … [Continue reading]
Obaid was in Ottawa this past weekend, and of course we met. These days the core emphasis of our in-person conversations is for me to get a download from him on what is happening in the Valley. In our chat, he described something that felt small … [Continue reading]
Every so often, you come across a piece of writing that doesn’t just make you nod in agreement - it takes thoughts you’ve been circling for some time and gives them a clean, sharp frame. That happened for me this week when I read a Linkedin post … [Continue reading]
For over two decades, “digital first” has been the rallying cry. It meant building online before offline, designing for the screen before the storefront, making data and devices the backbone of every customer interaction. It was the promise of … [Continue reading]
Most people think productivity is a byproduct of structure. They imagine that if the schedule is airtight, the instructions are precise, and the motivation is flowing from the right sources, the work will take care of itself. But that’s the trap. … [Continue reading]
There’s a quiet grief that accompanies the moment you realise your investment in someone’s growth is no longer lifting them. Not because they’re incapable. Not because they’re unworthy. But because they’ve stopped showing up for themselves. You … [Continue reading]
We often confuse tidy with clean. On the surface, they may seem interchangeable, but they are not. Tidy is cosmetic. It is the art of arrangement, the ability to make something look appealing to the eye. Clean, on the other hand, is foundational. … [Continue reading]
There are stories that stir your pride. There are others that spark your imagination. And then, once in a while, there are stories that do both - while quietly rewriting what we believe is possible. Reading NDTV’s recent feature on the 50-year … [Continue reading]
I stood in front of my class yesterday and invited them to sketch a five-year leadership plan. That invitation arrived with a confession. I am not, by reputation or by habit, a serial planner. At least not if we define a plan as a crystalline … [Continue reading]