There are moments in technology when you realize the ground beneath you is shifting - not slowly, but with a velocity that demands attention. I believe one of those moments is here, and it’s called GPT-5. Having spent decades navigating the … [Continue reading]
One of the surest signs of progress in life and leadership is that looking back often makes us uncomfortable. We revisit an old project and wonder how we could have thought it was complete. We recall a decision that once felt confident and now … [Continue reading]
It begins the moment you sit down. You look around the table and realize the faces are polite, but the decision is already tilting away from you. No one says it outright, yet you can feel the drift. Questions come that aren’t really questions. … [Continue reading]
The canal is quiet at dawn. The water stands still, carrying the first blush of sunlight like a secret it isn’t ready to share. My breath feels amazing in the cool morning air, and the only sound is the soft rhythm of my footsteps along the path. … [Continue reading]
It was the fall of 2000, and I remember sitting in a computer lab in Chicago. I was deep into my master’s program at the University of Illinois at Chicago, taking an advanced course in Neural Networks. At the time, it felt a bit like standing at … [Continue reading]
It began with a simple, powerful LinkedIn post by Urooj: a raw provocation about the evolving role of user research. He asked, what happens to traditional user research in a world where behavioural data is available instantly and at scale? What … [Continue reading]
Obaid was in Ottawa this past weekend, and of course we met. These days the core emphasis of our in-person conversations is for me to get a download from him on what is happening in the Valley. In our chat, he described something that felt small … [Continue reading]
Every so often, you come across a piece of writing that doesn’t just make you nod in agreement - it takes thoughts you’ve been circling for some time and gives them a clean, sharp frame. That happened for me this week when I read a Linkedin post … [Continue reading]
For over two decades, “digital first” has been the rallying cry. It meant building online before offline, designing for the screen before the storefront, making data and devices the backbone of every customer interaction. It was the promise of … [Continue reading]